Archive for the ‘Insights on Change’ Category

A Funder’s Guide to Protecting Human Rights

Tuesday, December 20th, 2011

By Ria Sengupta Bhatt

The topic of human rights protection often evokes images of poor and disadvantaged individuals and the activities conducted and laws passed to ensure that they are not mistreated. A less common image is that of evaluators collecting data from and about these very same individuals, yet this is also a real piece in the human rights protection puzzle.

Evaluations of grantmaking strategies and programs document the experiences of grantees and program constituents through surveys, interviews, focus groups and observations. As such, it is important to protect the information communicated through these interactions. But whose job is it to ensure the rights of study participants?

It is the responsibility of both the evaluator and the grantmaker.

Evaluators are accountable to their clients, their clients’ grantees and program constituents involved in their studies. As evaluators, we are required to take action to ensure that personal information and opinions are protected (sometimes under lock and key) and that sensitive data (like health status and contact information) is kept confidential. Foundation staff are also responsible for the rights of participants in the studies that they fund. This may seem obvious; however, the established standards for protection are not always clear.

BTW has created resource documents and a training toolkit to help foundation staff understand how study participants should be protected and how philanthropic organizations can navigate these issues. These materials are written specifically for foundation staff responsible for commissioning evaluation and research studies. They are intended to share the appropriate amount of information and detail without overwhelming funders and to serve as a reference when questions arise about the protection of study participants.

We hope you find these materials useful to you and your colleagues at foundations!

Purpose & Humility

Wednesday, October 12th, 2011

By Ellen Irie

In the past few days, we have been drawn to the somber news of Steve Jobs’ passing. We listen to the story of his life, finding inspiration from its twists and turns. Jobs’ 2005 Stanford commencement address, in particular, caught my attention, with its straight-forward references to the certainty of death and how to gain inspiration from death’s imminence.

“If today were the last day of my life, would I want to do what I am about to do today?” Jobs posed. This question is not just about personal gratification; it is about life purpose. What am I going to do today, tomorrow and the next day that has lasting significance? Jobs places his question in the context of the certainty that we all come and go in this world. Death is not to be feared but rather embraced as a source of motivation and in recognition that we can make important contributions that will endure beyond any one of us.

Similarly, I was also moved by the passing of Betty Ford earlier this year. In my office I have a photograph of Ford posing barefoot on the Cabinet Room table on Gerald Ford’s last day in office. It is a vision of power, grace and service—a pose of offering.

Like Jobs, Ford’s life was full of significant twists and turns. “I was an ordinary woman who was called on stage at an extraordinary time,” she has been quoted as saying. Ford took her own personal adversity and turned it outward, leaving her legacy in the Betty Ford Center as a place of comfort and healing for others. She built upon her own shortcomings for the greater good.

What do the powerful life stories of Steve Jobs and Betty Ford have to say to those of us working in and around the nonprofit sector? Whether we are toiling at a nonprofit to feed the hungry or nurture children in need, striving to be effective stewards of philanthropic resources, or supporting the efficiency and effectiveness of the sector, we can draw inspiration from their examples. They compel us to tackle uncharted territory while maintaining the humility of seeing individual efforts as part of the larger whole.

Purpose propels us forward; humility keeps us real.

A Well-Stocked Tech Toolbox is Only Half the Battle

Thursday, September 1st, 2011

By Ellen B. Gattozzi

Technology is one of my favorite things. I love to “geek-out” and have conversations about how to use new technology in evaluation projects, such as new updates to online survey software and social media tracking strategies for community organizing projects. My technology toolbox is well stocked and constantly growing. Often I am tempted to use these tools simply because I can. However, as I was reminded today, this is not always a good idea.

I joined my team this morning to brainstorm ways to collect data from college students. In our attempt to make it easy for the students, we planned to use four different tech tools to track data: two online surveys, a text message survey and Facebook event tracking. My mind began to spin and I started to panic!

How are we going to keep track of all these data? What if students respond more than once? What if two students report different attendance numbers for the same event?

Thankfully, after much discussion, we streamlined our methods and limited ourselves to a fraction of our original plan (two online surveys). In hindsight, my panic resulted in an important learning: don’t use technology just because it’s available. Having the right tools is important, but knowing when to use them is the key to success. Here are some thoughts I now keep in mind when determining which tech tools to use.

  1. Know your audience. What tools do your constituents use? Does your audience text or use Facebook? Do they have access to new tech tools? How can you meet them where they already are? Does your audience need incentives to respond?
  2. Do your research. What are the strengths and limitations of each tool? Are the tools easy to use or are there steep learning curves? TechSoup has a wealth of resources about different types of tech tools that I have found helpful when answering these questions, such as the pros and cons of various online survey software systems.
  3. Make informed decisions. What types of data will different tech tools produce? Does the type and quality of the data vary? Is it necessary to use more than one tool? Since using too multiple tech tools can create analysis complications down the line, proactively think about the specific data you expect to collect from each tool.

On a positive note, these guidelines have helped my team choose the most appropriate tech tools and ensure that we collected accurate data. On the other hand, it does mean that the really cool text message survey will just have to wait until my next project…

Promoting Community Engagement: Reflections from Runner #13,165

Tuesday, June 14th, 2011

By Kim Ammann Howard

Recently I ran, or to be more accurate, “sort of ran and mostly walked” the Bay to Breakers, the infamous 12K race in San Francisco. After navigating the course with my 11-year old daughter and more than 50,000 others, I found myself thinking about ways to engage diverse communities in social change efforts. While the race is clearly different from these more complex and long-term endeavors, it did serve as a symbolic reminder of successful engagement strategies that I have observed over the years in social change efforts.

  • Acknowledge, respect and support different entry points: The athletic abilities of Bay to Breakers runners varies dramatically, ranging from professional athletes who run with the intention of breaking course records, to the novice who has trouble ascending hills, to those for whom the term “athlete” lacks personal resonance. The variety of pre-race supports (e.g., training schedules and running clubs) takes into account these differences. Regardless of athletic ability, pre-race conditioning or the extent to which race preparation goals are met, everyone remains welcomed.
  • Embrace different ways of participating: While the universal goal is to complete the race, each participant’s approach to this varies. Race attire ranges from costumes and official running gear to street clothes and even a few birthday suits! Different starting points allow for seeded participants, recreational runners and weekend walkers to enter the race based on anticipated course completion times. Scattered teams, some more formal than others, include small groups of individuals with similarly themed costumes (e.g., this year’s winner was the Royal Wedding Party) to human centipedes that whiz by as leaders call out commands to ensure the unison stride of the multiple feet. Regardless of your interest, there seems to be a place for everyone.
  • Offer incentives for engagement: Bay to Breakers has a number of ways to entice individuals to participate and cultivate race commitment. Runners have opportunities to receive tangible prizes and recognition (e.g., race t-shirts, monetary prizes, fundraising incentives), as well as informal incentives such as social time with friends and opportunities to meet new people, which may be more of a motivation for participation.

As we are involved in community engagement across our various roles (e.g., funder, organizer, evaluator), let’s continue to think about the best structures and processes that welcome large numbers of diverse individuals and groups in a way that respects and builds upon differences, experiences and desires. By creating a welcoming space that promotes individual and collective expression, we can work better towards a shared purpose.

Paging Dr. Oz…What Do Californians Need to Know About Health Care Reform?

Monday, March 7th, 2011

By Lande Ajose

I’ve used this space in the past to take a critical look at philanthropic practice and what foundations can do better. Well, hold on to your hats…today I’m writing about something they’ve done well.

A couple months ago, shortly after the shellacking President Obama took in the polls, I was watching television and came across a familiar face: Oprah’s B.F.F. Dr. Mehmet Oz. Although he was a well known guest on the “Queen of Talk’s” show and now hosts a popular show of his own, in this advertisement he takes on a new role speaking about the imperative for all Californians to learn about the new health care reform law. It was brilliant to see Dr. Oz leave a patriotic, balloon-filled room and float through a hospital corridor, all the while delivering a message about Californians’ responsibility to learn about upcoming health care changes. But what really blew my mind was this—the ad ends with, “paid for by The California Endowment” and a proudly emblazoned logo.

Foundations are usually reticent to become involved in policy issues for fear that it will jeopardize their privileged tax status. What struck me as extraordinary was the Endowment’s willingness to take a stand on a live and contentious topic, especially since the aforementioned shellacking suggested that not everyone is enamored with the new law. The Endowment’s support for this advertisement and the Get Covered California campaign carries out a philanthropic mandate to inform and educate the public about issues that are timely and that matter. That they used a well-recognized, pop culture figure to do so—well, that was the icing on the cake. What the Endowment really did was exhibit true leadership. Kudos to them.

My greatest hope that is that other foundations will think about following their example.

Equity … It’s for Everyone

Friday, November 5th, 2010

By Ellen Irie

“Deliver on the promise of a quality education.” Thus proclaimed LeShawn Routé Chatmon, Executive Director of The National Equity Project (formerly BayCES), echoing the organization’s mandate at its inspirational re-naming event held on Friday, October 29 in downtown Oakland.

BTW is proud to have been a supporter of this event; BTW Managing Director, Lande Ajose, currently serves on The National Equity Project’s Board of Trustees. I attended the event with several of my BTW colleagues and was moved not only by the organization’s vision, but by the stories of the people who are working tirelessly to ensure that all children can access their right to a quality education.

The most powerful and consistent message throughout the evening was summed up by keynote speaker Angela Glover Blackwell, President and CEO of PolicyLink. Blackwell stressed that equity isn’t about one group or another taking a stance or making a claim. Equity is about everyone; equity is for everyone. And as such, everyone has a role to play in ensuring equity.

The evening’s event was designed to illustrate this very point by hosting a panel discussion in conversation with Blackwell. The panel featured five individuals who play different, yet equally important, roles in local education: a district superintendent, a school board commissioner, a principal, a teacher and a community organizer. Their inspiring, and at times tearful, stories demonstrated their personal passions for striving for equity, and why they get up in the morning each day to fight this battle.

These narratives reminded me that a unifying theme in all of BTW’s work is that in one way or another, we are helping our nonprofit and philanthropic clients to strive for equity: equity in access to health care, education, employment, opportunity and more. Quite frankly, this is not the frame that I think about my work every day, but I find it both inspiring and provocative to consider how our work is furthering the aspiration of equity. And let me, in turn, ask you: What are you doing today for the sake of equity?

Where is Organized Philanthropy?

Wednesday, October 27th, 2010

By Lande Ajose

On October 17, the film Waiting for Superman opened in 27 cities. It has been hailed as the most significant documentary since Davis Guggenheim directed the Academy Award winning documentary An Inconvenient Truth. The film is being credited with reinvigorating the national debate about the state of public education. As many efforts get underway and commitments to change are made, one voice is noticeably absent: organized philanthropy.

The absence of philanthropy is especially jarring considering how much money foundations pour into public education. According to a New York Times Magazine article, approximately $4 billion was spent on K-12 education philanthropy in 2008. These funds have supported everything form the proliferation of the small schools model to improvements in teacher performance and everything in between.

Some think philanthropy is cumbersome and slow to react as movements organically unfold and evolve. The release of Waiting for Superman is a key opportunity for philanthropy to take part in a movement in the making.  Yet where is organized philanthropy? What are foundations doing, individually or collectively, to harness the energy of this film?

Here are three simple ideas:

1.    Sponsor a community film screening.  Foundations are fortunate to have the ear of stakeholders on both sides of the political aisle. To leverage these connections, foundations could hold screenings in their local community to discuss the film and determine collective actions to address key issues at a local, regional or national level. Such a convening could also offer foundations opportunities to promote the important work of their grantees.

2.    Support others to see the film. Donorschoose.org has teamed up with Paramount Pictures, Walden Media and Participant Media to give movie goers $15 gift cards, which they can donate to a classroom project of their choice. There’s a double bottom line here: 1) create an incentive for others to see the film and 2) support classroom work.

3.    Support community organizations who want to engage in movement building around the film. Several nonprofits have sponsored private screenings of the film and want to sustain the energy generated by this movie. Perhaps foundations could provide some “glue” money to better help them do this?

When foundations are working at their best they are able to seed new approaches to old problems and advance the good work of those in the field.  With the energy created by Waiting for Superman there’s an unrealized opportunity for philanthropy to do both.

Harnessing the Power of the Visual

Tuesday, June 29th, 2010

by Kim Ammann Howard

Recently, I’ve been thinking about new tools that can help present information in a visually engaging way. More than ever before, we are able to easily and cheaply gather and share such information. This has generated vast amounts of visual content; on YouTube alone, 24 hours of videos are uploaded each minute. However, as we know, more of anything doesn’t always equal better; sometimes it just means more. Below are some examples of tools that visually present information in a way that made me stop and think about an action I could take, how I could incorporate the tool into my own practice and colleagues who might have an opportunity to use the tool:

  • Wordle is a free online service that creates “word clouds.” The site analyzes imported text and generates visual displays of words that appear most frequently in the source text. The images show the most common words with greater prominence by increasing font size and using color. The Chronicle of Philanthropy recently surveyed nonprofit fundraising staff about their favorite blogs in the nonprofit world and created a word cloud based on the results.
  • GapMinder is a free online tool that people can use to create maps that show the progression (or lack of progression) in human development. Through this program, users choose among hundreds of indicators (e.g., unemployment, literacy, life expectancy rates) to create maps that move and shift along a timeline. For example, taking advantage of the attention on the World Cup, one user asked the question whether rich countries are better at soccer by creating a visual display through GapMinder that shows qualifying nation’s soccer ranking relative to the nation’s income per person.
  • HealthyCity is a free online California mapping tool that allows users to locate public services, analyze demographic and residential data, create easy-to-read maps and share data projects across organizations. Recently, the Advancement Project utilized their Healthy City mapping tool to coordinate efforts for the 2010 Census and ensure a better count of “hard-to-count” communities.
  • Prezi is an online tool to create visually stimulating presentations. Prezi allows users to follow a story line through a presentation and zoom into specific sections for emphasis. In 2009, writer James Geary utilized Prezi at the TED Conference to visualize his presentation about the influence of metaphors on people’s thinking.

Many of the existing tools, those above and others, are easily accessible through the Web and in most cases are even free – something that is critical for many of the nonprofits with whom we collaborate. As we identify and experiment with new tools, and maybe even create our own, let’s share our experiences about how they help us to tell important stories of change.

Moving from Information Inundation to Transformation

Friday, June 4th, 2010

By Kim Ammann Howard

Everyday, information permeates most aspects of our lives. Rapid advances in technology and our resulting ability to collect and share information takes place at a scale that was hard to imagine, even ten years ago. For many of us, this information explosion results in a “love-hate” relationship that oscillates between invigorating and overwhelming depending on the moment.

The Economist’s recent special issue report “Data, data everywhere” reflects on how, in our information-centered economy, various forms of data have become the new raw material of business in the industrial data revolution we find ourselves in. While other industries continue to struggle during this down economy, the data management and analytics industry flourishes; currently estimated to be worth more than $100 billion, it is growing annually at about 10%. The appearance of new definitions to measure available information is just one indication of these swift changes—gigabytes, which in the only distant past seemed so large, has been quickly surpassed by exabytes, zettabytes and yottabytes. While the report focuses on compelling stories of how information is transforming business practices, I wondered about the implications for the nonprofit sector. To what extent can we further harness technology-induced data and tools to transform nonprofit practices? How might we use:

  • Data exhaust, the valuable information left from the trail of internet users’ clicks,
  • Broader and easier access to public information from the biggest generator and collector of data—the government (e.g., www.data.gov),
  • Cloud computing, in which the internet is used as a platform to collect, store and process data, allowing organizations to lease computing power when they need it rather than buying expensive equipment, and
  • Open source software, which allows the examination and presentation of data without the purchase of expensive and complicated software packages and updates (e.g., Google Analytics, a free software that provides in-depth reporting on Web site usage).
  • Hand held devices and other new technologies that facilitate quicker and cheaper collection and use of information across users and sites.

Whether we like it or not, we are part of a grand experiment of how information will impact our lives. For those of us committed to the nonprofit sector, we are at an exciting moment to influence how these new found technologies can propel us towards the change that we want to see.

The Greening of Organizational Capacity

Tuesday, May 18th, 2010

By Ellen Irie

Capacity building has been a leading issue in the nonprofit and philanthropic sectors for over a decade. This is a good thing. The increased focus has provided nonprofits with time and resources to attend to the underlying structures, competencies and processes that enable them to be more efficient and effective in their mission-related work.

In the last several years, “greening” has also become a topic of much discussion. While greening is a relatively young term that lacks a consistent definition, it generally relates to making a place or processes more environmentally friendly and ecologically sustainable.

I would like to posit—promote even—bringing these two concepts together into the “greening of organizational capacity.” Currently, for nonprofit organizations, green practices are often an add-on—something to do when resources permit (e.g., printing on recycled paper or increasing electronic communication and transactions). But what if being green was essential to strong organizational capacity? I’m not just talking about adding environmental elements into program outcomes, which may be an appropriate path for some nonprofits. I’m talking about green thinking and practices being critical to strong organizational capacity—enabling a nonprofit to reach programmatic outcomes.

Can the nonprofit and philanthropic sectors “green” the frameworks we use to understand organizational capacity? Can we move beyond greening as a feel-good or compliance issue to a core capacity element that is essential for efficiency and effectiveness—not just “nice to have,” but “need to have?” What will this take? Stay tuned for my next post on some specific ideas – and I welcome any of your thoughts as well.